Printer Cartridges FAQ's

Do you sell original manufacture cartridges?

No, as a general rule we do not. We specialize in refilled and remanufactured ink and toner cartridges, which offer a greater value and cost savings. However, there are a few exceptions to this rule that may be special ordered in if needed. Call for more details.

How much can I expect to save?

You can expect to save anywhere between 30-50% off most cartridges we offer. This is in large part due to two main factors. First, we try to reuse any parts from a previously used cartridges to reduce materials cost. Second, there is the fact that there is virtually zero marketing budget attributed to remanufactured cartridges that drive up the cost to the end consumer.

Are your products guaranteed?

Yes, we take great pride in offering you a product that is as close to original manufacturer quality as possible. Our processes also ensure that you will receive the same amount of ink or toner as the original manufacturer. The only difference that you should notice is the price you are paying. If for some reason a cartridge does fall short of quality expectations, then you can be assured by our 30 day money back and 90 day store credit guarantee.

Will your cartridges void my warranty from the manufacturer or harm my printer?

Manufacturers legally can not void your warranty according to the Magnuson-Moss Warranty Act. You have the right as a consumer to purchase the consumables of your choice. We refill all of our cartridges with ink or toner that has been tested to meet original manufacturer specifications. Therefore, we are confident that our cartridges can cause no harm to your printer.

Will my cartridges read as original manufacturer cartridges?

Some of our ink cartridges have replacement chips or electronic strips which read the correct ink levels. Many ink cartridges will show that the cartridge is low or empty on ink caused by the electronic strip estimating remaining page count already being used. Other cartridges will cause the printer to give you an error message of some sort that is easily overcome. Since we do everything by weight, this is a non-factor and we would always suggest printing until your prints fade out to get full usage. Toner cartridges, on the other hand, always receive a replacement electronic chip that will cause the machine to reset the remaining toner level.

Do I need to bring in my used cartridge?

Toner cartridges empties are not required as we currently have plenty of surplus used inventory. For ink cartridges, it depends on what cartridge you have. Some cartridges we have plenty of surplus inventory on hand and others we are short on and require the empty at the time of purchase. When in doubt it is better to just bring your empties along to ensure we can take care of you. Give us a call if you would like full details before stopping by.

Do you offer all cartridges on the market?

No. There are a lot of factors that determine what cartridges are available. Our process necessitates thorough testing before any cartridge is released for sale so there is typically a couple of months of delay before any cartridge is available for sale after it's initial manufacturer release. Some older cartridges get phased out due to lack of available re-manufacturing support. If you do not see your cartridge on our price list, feel free to give us a call to find out why.

Do you ship cartridges?

We do not ship ink cartridges at this time. Qualifying toner orders of $100+ ship free, otherwise a flat $15 shipping charge is applicable. For in-stock items, where your order is placed by 2:00pm, you will typically receive your order the following business day. Call for more details.

Do you service or repair printers?

No, we do not. Outside of the larger contract laser printers, it is rare to find anyone that offers these services. In most cases, due to the rise of replacement parts and labor cost, it is typically better to replace any printer that is malfunctioning and enjoy the benefit of the manufacturer warranty to give you some piece of mind for a while. Though we do not service printers, we would recommend having a can of air to clear toner dust that can build up and effect print quality, as well as some lint free soft clothes that can be used on items such as belts and drums. We would not recommend the use of any abrasive cleaners as these may damage photosensitive coatings, etc...

Do you recycle any other items such as paper, cans, batteries, etc..?

No, we currently do not offer these services. Many schools have recycle bins located outside for paper products and some office supply stores as well as home improvement stores offer battery recycling.