Printing Services FAQ's

How long will it take my project to be completed?

There are several things that determine this: Artwork, Production and, in some cases, Shipping.

Artwork - Some customers provide print ready artwork, so for this there is no delay. For those who are in need of our Graphic Design Services, it depends on the complexity of the project, how quickly we achieve the artwork approval from you, and how many projects may be ahead of yours. We often complete the artwork the same day, however the average time is a few days.

Production - The amount of time needed to complete your project depends on your order specifications and quantity as well as how many other projects are ahead of yours at the time. Production time for most items is about 3 to 4 business days but can vary from product to product. Most items also have the ability to be expedited for an additional charge, but there are some exclusions.

Shipping - There are a few items that we can not complete in the store. For these, you must account for time it takes to be shipped. Although there is traditionally a 2 day shipping period, there are some items that are 3-4 business days.

Note: As you can see there are many variables that determine how soon we can put your product in your hands. Rest assured that we will always do our absolute best to complete your project in a timely manner. Our best advice is, if possible, allow ample time to complete your project prior to the desired deadline. This can help you avoid the possibility of not completing your project, or experiencing unforeseen delays that will cost you extra money or stress.


How much will my project cost?

Artwork - If you provide print ready artwork, then typically there is no charge or at the most a $5 setup for certain projects. If you do need Graphic Design services, then we will determine the cost for this based on brief consultation with you regarding the demands of your project. In an attempt to partner with you over the long term, we subsidize our artwork prices to make it more affordable. The average cost for Graphic Design Services is $40-60 an hour with a one hour minimum. We are able to price most projects at $20 for front only and $30 for front and back if you provide the images needed and the required text in a Word document if requested. In return for this steep discount, we simply hold the rights to what was created and the opportunity to future reprints of it. You can get more information on the Artwork Policies at the bottom of this page in the Resources Section.

Product - You can reference the price list for the majority of items we offer. However, there are many items that are custom sizes and require a specialized quote, which is typically determined on a per square foot basis. The two biggest factors of the cost of your project will be the size and quantity. We do not price by the color or printed coverage so you are free to create your project in as much vivid color as you would like. The larger the size, the higher the cost. Also, the larger the quantity you choose to print, the lower your price per unit will be. With that said, we are happy to consult with you and find out what might fit your needs best.


How will the quality of my project be?

Quality is and will always be our number one priority. Most products we offer have samples available in store so you can see for yourself. There are a variety of paper thicknesses and finishes that you can consider to achieve the look that you desire. There is a difference between the way a 32# Matte Finish and 16pt. Gloss Finish product will look and feel. Both are great options, but you may like one better than the other for a particular product. We are happy to show you the difference and help share some of the best practices we have seen used over the years to help you make the right choice for your project.


Do you have any tips or requirements for artwork preparation if I am doing it myself?

Yes. There are 6 primary tips to keep in mind when preparing artwork. The infographic below is one that we have prepared in store to help guide you through artwork preparation. Some of the comparison examples below may not be as prominent on your computer screen as they are in our printed example, but you can get a general idea.

In addition to these tips, there are a few requirements that must be followed to ensure that your project is printed correctly.

1. Files must be submitted in a .PDF format. If you open your .PDF in a viewer and you notice inconsistencies or unusual reformatting, this could be an indication that your original file has issues or is not being interpreted correctly as a .PDF which in turn can signal your prints will not come out as desired.

2. Maintain a 0.125" bleed on all sides. So, in the case of a business card which is 3.5" x 2.0". Your artboard would be prepared to 3.75" x 2.25". This is to make sure that no unwanted white space appears on the outer edges of your print.

3. Maintain a 0.125 safe area on all sides. So in the case of a business card which is 3.5" x 2.0". Your safe area maintained would be within a 3.25" x 1.75" area. By keeping all text and images within this area, you can be sure that these things will not be cut off or placed too closely to the edge of your print.

4. Covert all text to outlines. Fonts not found in the database of the printer can be reinterpreted and cause reconfiguration issues. Since there are hundreds of thousands of fonts, this is extremely likely to occur. For this reason, it is strongly advised to be on the safe side and convert the text to outlines before creating your .PDF file. Another helpful tip is to maintain a version of your artwork that is regular text, since text that has been converted to outlines will no longer be editable.

How can I submit my artwork or files to you?

You may send them to email listed below or bring them to us on a USB drive.

Resources

Artwork Policies.docx